Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you and Immiro ("Immiro", "we", "us", or "our") governing your access to and use of the Immiro platform, website, applications, and related services (collectively, the "Service").

By creating an account, accessing the Service, or otherwise using Immiro, you agree to be bound by these Terms. If you are using Immiro on behalf of a law firm, company, or other organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

Immiro provides software designed to help immigration professionals manage case intake, collect and organize evidence, analyze case information, prepare documents, and manage related workflows.

The Service may include features that use artificial intelligence or other automated technologies. These features are intended to assist users with their work and do not replace professional judgment.

We may modify, improve, suspend, or discontinue features of the Service from time to time. Where reasonably practicable, we will provide notice of material changes that negatively affect the core functionality of the Service.

You must provide accurate and complete information when creating an account and keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. You must promptly notify us if you believe your account has been accessed without authorization.

Accounts are intended for professional or organizational use. You must not share account credentials between individuals where separate user accounts are provided or required.

You retain ownership of the information, documents, materials, and other content that you submit to the Service ("Customer Content").

You grant Immiro the limited rights necessary to host, store, process, transmit, and otherwise use Customer Content solely to provide, maintain, secure, and improve the Service and to comply with our legal obligations.

You are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to submit Customer Content to the Service and to instruct us to process it.

You should maintain appropriate backups of important documents and records. While we take reasonable measures to protect Customer Content, no online service can guarantee that data will never be lost, altered, or compromised.

Certain features of Immiro may use artificial intelligence, machine learning, or other automated technologies to analyze information or generate outputs.

AI-generated or automated outputs may contain errors, omissions, or inaccuracies. You are responsible for reviewing and independently verifying outputs before relying on them, particularly where they relate to legal matters, immigration filings, deadlines, eligibility, or representations made to a government authority.

Immiro does not guarantee that any AI-generated output is accurate, complete, current, or suitable for a particular matter.

Immiro is a software platform and is not a law firm. We do not provide legal advice, immigration advice, representation, or other professional legal services.

Use of the Service does not create an attorney-client relationship between you and Immiro.

Attorneys and other professionals remain solely responsible for the legal advice they provide, the representations they make, the documents they submit, and the decisions they make in connection with their clients' matters.

You agree not to use the Service to:

• violate any applicable law, regulation, or legal obligation;
• infringe or misappropriate the rights of another person;
• upload malicious code or attempt to compromise the security of the Service;
• gain unauthorized access to another user's account or data;
• interfere with the operation or availability of the Service; or
• use the Service for purposes that are fraudulent, deceptive, or unlawful.

The Service, including its software, interface, design, branding, features, documentation, and underlying technology, is owned by or licensed to Immiro and is protected by applicable intellectual property laws.

These Terms do not grant you ownership of the Service. Subject to your compliance with these Terms, Immiro grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes.

You retain ownership of Customer Content, subject to the rights granted to Immiro under these Terms.

The Service may integrate with or rely on third-party services, including authentication, cloud storage, payment, communication, analytics, or other infrastructure providers.

Third-party services may be governed by their own terms and privacy policies. Immiro is not responsible for the independent operation, availability, or policies of third-party services.

Certain features or plans may require payment. If you subscribe to a paid plan, you agree to pay the applicable fees described at the time of purchase.

Unless otherwise stated, subscription fees are billed in advance according to the billing period selected by you. Applicable taxes and other charges may be added where required by law.

We may change our pricing upon reasonable notice. Changes will generally apply at the beginning of your next billing period.

You may stop using the Service at any time. Depending on your subscription, you may also cancel your account through the applicable account or billing settings.

We may suspend or terminate access to the Service if you materially breach these Terms, create a security or legal risk, fail to pay applicable fees, or use the Service in a manner that could harm Immiro, other users, or third parties.

Upon termination, your right to access the Service will end, subject to any applicable provisions concerning retention, deletion, or export of Customer Content.

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis.

We do not warrant that the Service will always be available, uninterrupted, secure, or error-free, or that information provided through the Service will always be accurate or complete.

Nothing in the Service should be treated as a substitute for professional legal judgment, independent verification, or review of applicable law and government requirements.

To the maximum extent permitted by applicable law, Immiro and its officers, directors, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Service.

To the maximum extent permitted by law, Immiro's total liability arising out of or relating to the Service or these Terms will be limited to the amount you paid to Immiro for the Service during the twelve months preceding the event giving rise to the claim.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Immiro and its officers, directors, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from your misuse of the Service, violation of these Terms, or violation of another person's rights.

We may update these Terms from time to time. When we make material changes, we will provide reasonable notice, including by posting the updated Terms on the Service or sending notice to the email address associated with your account.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms.

These Terms and any dispute arising out of or relating to the Service will be governed by the applicable laws specified in the agreement between Immiro and the relevant customer or, where no separate agreement applies, the laws of the jurisdiction in which Immiro is established, without regard to conflict-of-law principles.

These Terms constitute the entire agreement between you and Immiro concerning your use of the Service, except where a separate written agreement applies.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.